SUMMARY

19 months’ experience writing and testing software. 13 months’ experience providing temporary administrative support. A fast learner who finds satisfaction in work that challenges him to improve the quality of customer and coworker experience. A track record of successfully completing complex independent projects.

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint and Access near-expert. Experienced with Photoshop, PageMaker, SPSS, Win 9x + NT, Mac, Unix, Python scripting, hardware and network purchasing, configuration, and administration.

EXPERIENCE

10/99 – 05/01 Greentree Systems, Inc., Pacific Grove, CA

Q/A Analyst / Install Developer / VB Programmer for a vendor of applicant tracking and resume scanning software. Greentree recently released a web-based employment management system, iGreentree.

· Configured Windows NT and 9x systems to troubleshoot bugs and test software. Wrote release notes and managed bug reports with the Problem-Tracker database. Worked closely with developers to verify that important fixes were effected without causing new issues. Worked with customers and customer service to reproduce bugs and to support beta product. Maintained product installation scripts.

Began working primarily on install development 04/00

· Designed and coded software which fully automated the complex, error-prone, hour-long iGreentree Server manual installation procedure, reducing novice installation times to less than 15 minutes.

Promoted to Visual Basic Programmer 02/01/01

· Maintained, enhanced, and documented the Resume Analyzer component of the Greentree Employment System. Continued to maintain installs.

07/99 – 10/99 Nelson Staffing Solutions, Monterey, CA

Librarian, Acquisition Library, Systems Management Department, Naval Postgraduate School

Implemented a Microsoft Access-based cataloging system, enabling students to electronically search selected information about 1,200 of the library's items. Previously only paper indices of library documents were available.

03/97 – 03/98 University of Washington, School of Nursing, Reconnecting At-Risk Youth research project

Research Assistant

Used SPSS to analyze data. Constructed scales from data and tested their validity. Ran regressions, ANOVAs, t-tests, and other statistics, and wrote summaries of findings.

07/95 – 09/96 University of Washington, Computing & Communications

Computer Lab Assistant

Helped students, staff, and faculty use campus computer systems. Answered questions in person, and via phone and email. Created and troubleshot computer accounts.

OTHER EXPERIENCE

06/01 – 07/01 English tutor in Italian summer camps

02/01 – 05/01 Crisis line volunteer

07/99 – 03/01 Monterey Hostel Society volunteer

09/98 – 10/99 Temporary employee in Washington, DC, Austin, TX, and Monterey, CA

09/97 – 08/99 Designed and ran 8-week research study, “The effect of participation in the Meaning in Life Forum on participants’ experiences of meaning in life”

09/94 – 06/95 Computer Instructor for 4^th and 5^th graders

06/92 – 06/94 Sailing and windsurfing instructor

04/91 Eagle Scout service project

EDUCATION

University of Washington, Seattle, WA, Bachelor of Science with departmental honors in Psychology 08/1999. Calculus, physics, chemistry, and biology coursework.