Date: Mon, 26 Aug 2002 15:24:09 -0400 (EDT)
From: Colin Leath
To: cleath@ p o s t m a r k.net
Subject : Unable to transfer j9k.com, experienceartist.org, .net, .com, from Totalnic.net/Capitol Networks
To:
transfers@totalnic.net,
icann@totalnic.net,
Elizabeth.Darwin@ACCC.GOV.AU,
ed@totalnic.com,
vince@totalnic.com,
hostmaster@totalnic.net,
registrar-info@icann.org
Registrar: Capitol Networks
Summary of problem:
Attempted to initiate transfer of domains j9k.com, experienceartist.org, experienceartist.net, experienceartist.com from Totalnic.net (Capitol Networks) to Godaddy.com. By default, Totalnic domains are locked so the transfer failed. I mailed notarized copies of the _permission to transfer_ form which Totalnic requested to an address in Australia. I mailed one on the first of August, 2002. I mailed a second via registered mail on August 15th, 2002. I have not yet received an email notifying me that my domains have been unlocked.
This document can be found on the web at:
http://purl.oclc.org/net/cleath/totalnic
Scans of the notarized forms I sent can be viewed at:
(removed to save space--and also because my signature was on them!)
Complaint instructions:
http://www.internic.net/cgi/registrars/problem-report.cgi
A brief summary of your problem or complaint (please provide relevant dates, the steps you have taken to correct the problem, and the current status of the domain names):
http://sitepointforums.com/showthread.php?s=f8c0d33b97b9caffb2010418843ccac8&threadid=73891
More importantly, as a result of multiple complaints, Australian Competition and Consumer Commission (ACCC) has opened a case about them. They are now seeking to receive statements from registrants, setting out their experience with TotalNIC and in particular setting out their efforts to have notarised documents sent to the company here in Australia.
Related documentation:
http://sitepointforums.com/showthread.php?s=f8c0d33b97b9caffb2010418843ccac8&threadid=73891
http://www.icannwatch.org/article.php?sid=492
Correspondence history:
2002-07-30
From: Colin Leath
Reply-To: cleath@j 9 k . com
Date: Tue, 30 Jul 2002 14:12:28 -0400
To: icann@TotalNIC.net
Subject: Domains in lock or Hold status: j9k.com, experienceartist.com
Hello,
I'm attempting to transfer my domains to the registrar godaddy.com
But that registrar has sent me a message (below) that my domains are in a lock or hold status.
Is this correct?
If so, can you remove the lock or hold status so the domains can be transferred?
thanks,
Colin Leath
cleath@ u r e a c h . com
917-xxx-xxxx
j9k.com
experienceartist.com
experienceartist.net
experienceartist.org
The transfer request for the domain EXPERIENCEARTIST.COM has FAILED.
Error: Domain is currently in a Lock or Hold status which is preventing it from being transferred. Most commonly, domains are placed in Lock or Hold by the Registry during the 60 day grace period after a new domain is registered, as well as during the grace period after a domain has expired. Please contact for further details.
Please contact Go Daddy Software for assistance.
2002-07-30
Re: Domains in lock or Hold status: j9k.com, experienceartist.com
Date: Tue, 30 Jul 2002 17:00:07 -0600
From: TotalNic Admin
To:
Dear Colin,
A domain name must be in the TotalNIC ICANN system for at least 150 days
after any monetary transaction before a transfer can be allowed. As per your
service agreement with us, if the domain name is within 30 days of the
expiration date, a renewal will be required.
If the domain name meets these requirements, please have the listed
registrant fill out completely and submit the attached form as per the
instructions on the form. As part of our security, we need to confirm that
the registrant is making the request. To do this, we need authorization from
the listed registrant.
--
Thank you for using http://icann.totalnic.net the original half-price domain
registrar. More questions? Call us at +1.303.302.1400 Monday through Friday
8 AM to 5 PM Mountain Time (10 AM to 7 PM Eastern, 3 PM to Midnight GMT.)
Need web hosting? Visit our sister company http://www.funhosting.com.
Show your patriotism. http://www.usa.hm (home). Fifty percent of proceeds
will be donated to individuals impacted by the war.
2002-08-09
Subject: Re: Domains in lock or Hold status: j9k.com, experienceartist.com
Date: Fri, 09 Aug 2002 13:10:25 +0000
To: TotalNic Admin
Reply-To: cleath@j 9 k . com
From: Colin Leath
Hello,
I have sent in a notarized form as you described below.
Please let me know if you have received it (you should have by now--it was mailed last Tuesday), and if you have unlocked my domains so I can proceed with the transfer.
If not I'll have to send you a certified/registered (whatever) type of letter on Monday or Tueday.
Thanks!
Colin Leath
2002-08-09
From icann@totalnic.net Mon Aug 26 14:47:36 2002
Date: Fri, 09 Aug 2002 16:58:55 -0600
From: TotalNic Admin
To: cleath@j 9 k . com
Subject: Re: Domains in lock or Hold status: j9k.com, experienceartist.com
Dear Colin,
When our business offices receive a form, they send notification of such. If
you have not yet received an e-mail regarding your form, then the form has
not yet been received. Our business offices will contact the listed
administrative contact directly once the form has been received and acted
upon appropriately.
--
Thank you for using http://icann.totalnic.net the original half-price domain
registrar. More questions? Call us at +1.303.302.1400 Monday through Friday
8 AM to 5 PM Mountain Time (10 AM to 7 PM Eastern, 3 PM to Midnight GMT.)
Need web hosting? Visit our sister company http://www.funhosting.com.
2002-08-22
Subject: Re: Domains in lock or Hold status: j9k.com, experienceartist.com
Date: Thu, 22 Aug 2002 16:25:13 +0000
To: TotalNic Admin
Reply-To: cleath@j 9 k . com
From: Colin Leath
Hello,
I've attached a copy of the two forms I've mailed in, the first on
August 1, the second on August 15, by registered mail. It is possible
the second has not been received yet, but I thought I'd go ahead and
let you know I've been having trouble getting TotalNic Australia to
respond by standard mail. Perhaps you can tell them to keep an eye out
for my mail/look for the one I already sent.
I'd like my domains unlocked so I can transfer them, preferably by
tomorrow.
Thanks,
Colin Leath
cleath@ u r e a c h . com
cleath@j 9 k . com
2002-08-26
Subject: Re: Domains in lock or Hold status: j9k.com, experienceartist.com
Date: Mon, 26 Aug 2002 12:32:32 +0000
To: icann@totalnic.net, transfers@totalnic.net
Reply-To: cleath@j 9 k . com
From: Colin Leath
Hello,
I need to complete a domain transfer prior to the 08/28, as one of my
domains I wish to transfer is set to expire 09/29
I have sent two notarized forms to the address in Australia, but have
not received any notice that either has been received, even though the
last was sent via registered mail on 08/15. The first was mailed on
08/01.
I attached scans of these forms to an earlier email, but have not
received a response from that email, so I'm trying again without the
attachments.
FYI, the address on the form is:
Capital Networks, PTY LTD
PO BOX 383
Dickson, ACT 2602 Australia
My handle is LEA00001
My contact email is cleath@ u r e a c h . com.
the domains I need unlocked are j9k.com, experienceartist.org, .net,
.com
I've followed your instructions. Twice.
If standard mail doesn't work to handle this type of business, you
need to set up a different procedure.
thanks for your help.
Colin Leath
cleath@ u r e a c h . com
cleath@j 9 k . com
917-xxx-xxxx (New York City)
2002-08-26
[in response to a trouble ticket I placed. The previous email has not been responded to.]
Date Mon, 26 Aug 2002 7:12:58pm
From "TotalNIC hostmaster"
To
Subject trouble ticket #1376 updated
Your trouble ticket has been updated by one of the TotalNIC support staff. The followup as posted was:
=====
Hello, When our business offices receive a form, they send notification of such. If you have not yet received an e-mail regarding your form, then the form has not yet been received. Our business offices will contact the listed administrative contact directly once the form has been received and acted upon appropriately. Thank you.
=====
You may need or wish to supply further information. To do this, just review the trouble ticket again, enter the information into the information field and submit the form.
-- TotalNIC hostmaster dot com network information centre